World Wide Delivery
We are committed to providing a flat, fair shipping rate that extends to all our valued customers worldwide. As a testament to this commitment, we have opted to offer complimentary shipping on all our products, ensuring that you can enjoy our offerings without the burden of additional shipping costs. Each order is promptly confirmed upon purchase, with an email detailing your order specifics, and is comprehensively insured before being dispatched.
Upon purchase confirmation, you will receive a distinctive tracking number in your initial order confirmation email, allowing you to monitor the progress of your shipment. Our shipping process involves the efficient processing of all orders within 1 business day, as we strive to expedite the delivery of your package at the earliest opportunity. In the rare instance of any unforeseen delays, rest assured that we will personally notify you of any changes to your delivery schedule.
Once an order has been processed and shipped, it is important to note that any modifications or cancellations are no longer feasible. All orders are dispatched directly to your specified address, be it your home or PO box, ensuring the utmost convenience for you. Keeping you informed every step of the way, you can track the status of your order using the unique tracking number provided, accessible through our dedicated tracking page.
It's essential to recognize that shipping times may vary depending on your location. For a comprehensive understanding of the estimated shipping duration for your country, please refer to the table below or feel free to reach out to our attentive customer care team for tailored country-specific estimates. We are dedicated to ensuring a seamless and transparent shipping experience for all our customers, and your satisfaction is our utmost priority.
Returns and Exchanges
We understand the importance of your satisfaction with every product you receive from us. Any item that falls short of your expectations can be exchanged, on the condition that it is in brand new condition and remains free from any damage.
To initiate an exchange, kindly reach out to us within a generous thirty (30) day period following the receipt of your product. Upon contact, we will furnish you with a return address to facilitate the shipping of the product back to us.
In the event that the new item(s) you select differs in price, we will gladly arrange for a refund or provide you with a seamless method to cover the price difference.
Please bear in mind that the cost of returning the item is to be borne by you. However, rest assured that we will dispatch your new product(s) to you without any additional shipping charges.
We are committed to ensuring that you are completely content with your purchases, and our exchange policy reflects our dedication to your satisfaction. Thank you for choosing us, and we look forward to providing you with a hassle-free exchange experience.
Full Refund
At AWB STORE, we place immense value on the satisfaction of our customers, understanding that each individual represents more than just a transaction to us. We are deeply committed to the quality and integrity of our products, and it is our sincere desire that you cherish them as much as we do.
Should your purchase fail to meet your expectations, we wholeheartedly invite you to return it for a refund. You can initiate the return process by contacting us within a generous thirty (30) day period subsequent to receiving your order.
Upon contact, we will furnish you with the necessary return address to facilitate the process. In order for your product to be eligible for a full refund, it must be in its original packaging, in brand new condition, and devoid of any damage. Upon receipt of your return, a thorough inspection will be conducted before any potential refunds are authorized. It's important to note that we do not cover the cost of the return shipment. Replacements: Prior to shipping, all our products undergo rigorous quality testing to ensure they meet our high standards. However, in the unlikely event that you receive a damaged or faulty product, we extend an easy replacement policy. Simply reach out to us with detailed information and accompanying images of the damage. Once we have received the necessary details, we will expedite the dispatch of a replacement at the earliest convenience.