Questions & Answers
Welcome to the FAQ page for AppleWithBTCs.com! Here, we have compiled a list of frequently asked questions to help you better understand our products and services. If you don't see your question answered here, please feel free to contact our customer service team for further assistance.
Shopping Information
What payment methods do you accept?
We accept payment in Bitcoin and other popular cryptocurrencies through our partnership with CoinPayments.
What is your return policy?
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your product, you may return it within 30 days of purchase for a full refund.
Is my personal information secure?
Yes, we take the security of our customers' personal information very seriously. We use advanced security measures to protect your information and transactions.
How long does shipping take?
We offer free worldwide shipping on all orders, which typically takes 7-15 business days to arrive.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your package on our website or on the shipping carrier's website.
Are your products genuine Apple products?
Yes, all of our products are genuine Apple products.
More Questions
Where are you located?
We are located in Malta.
Do you ship to my country?
Yes, we offer free worldwide shipping on all orders.
Do you offer any warranties on your products?
Yes, we offer a 1-year warranty on all of our products. If your product develops a defect within the warranty period, we will replace or repair it free of charge.
Do you offer customer support?
Yes, we have a dedicated customer service team that is available 24/7 to assist you with any questions or concerns you may have.
How do I contact customer service?
You can contact our customer service team by email or through our website's live chat feature. We are available 24/7 to assist you with any questions or concerns you may have.
How do I cancel my order?
To cancel your order, please contact our customer service team as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund.
Orders and Returns
Can I change my shipping address after I've placed my order?
If your order has not yet shipped, we may be able to change your shipping address. Please contact our customer service team as soon as possible to request a change.
Do I need to create an account to place an order?
No, you do not need to create an account to place an order. However, creating an account will allow you to track your order and make future purchases more easily.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact our customer service team as soon as possible. We will replace or repair the product free of charge.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our customer service team for more information.
Do you offer expedited shipping?
Yes, we offer Express shipping, which typically takes 3-7 business days to arrive.
How do I return a product?
To return a product, please contact our customer service team to request a return authorization. You will need to ship the product back to us at your own expense, and we will issue a refund once we receive the product.
How do I contact you if I have a question or concern?
You can contact our customer service team by email or through our website's live chat feature. We are available 24/7 to assist you with any questions or concerns you may have.
Can I place an order over the phone?
At this time, we only accept orders through our website.